Role of a Room Attendant

Role of a Room Attendant

by Khor Chin Fah

Room Attendant-

The Housekeeping Room Attendant is responsible for cleaning and servicing assigned rooms or areas according to established standards and procedures including: making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removal of trash etc.

Responsibilities of a Room Attendant:

• May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware etc.
• Notify supervisor/coordinators when service is complete by punching rooms in phone system.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures
• Follow all of GDM and Forbes standards to each room every single day/night

Qualifications Required for a Room Attendant:

• High School graduate or equivalent is preferred.
• Previous experience of one year is preferred.
• Understand and comply with all company and departmental rules and regulations, policies and procedures. 
• Skill in establishing and maintaining effective working relationships with staff and guests.
• Able to communicate both written and verbally.
• Reading and counting is essential.
• Requires basic knowledge of housekeeping
• Needs to have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a hot and challenging work environment.
• Must be able to lift minimum of 50 pounds
• Must have ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision. 
• Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods.  This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers.

Physical Aspects of a Room Attendant:

• Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length.  Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to multi-task in a calm manner on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill daily tasks.
• Must be able to lift a maximum of 50 lbs. throughout the day.
• Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through. 
• Ability to work without direct supervision. 
• Ability to work well as part of a team, Set up and organize workstation with designated supplies and equipment. 
• Replenish supplies and equipment as needed during the shift. 
• Report any faulty equipment, linen shortages, maintenance needs, safety hazards and other problems immediately to your supervisor. 
• Restock work areas for the next shift as assigned. 
• Successfully complete the training /certification process for this position